Frequently Asked Questions

How do I get a library card?

There are two types of library cards you can apply for. One is an eCard and the other a physical card.  The Hubbard Memorial Library is part of the CW MARS consortium. This allows libraries in central and western Massachusetts to share resources.  This means you can use your Hubbard Memorial Library card at any public library that is part of the CW MARS group.

eCards

An eCard is a CW MARS library card that patrons* can register for online to access electronic materials, such as ebooks, audiobooks, magazines, and databases. The eCard is for patrons who do not already have a CW MARS or library card.  eCards may be upgraded to a physical library card by visiting your local library.  

Apply for a CW MARS eCard and use it online today!

*Eligible patrons must be at least 13 years of age and live in a Massachusetts town with a public library certified by the MBLC to recieve state aid. 

Library Card

A Hubbard Memorial Library will give you access to all of our materials, digital and print.

Adults, ages 18 and older, may apply for a Hubbard Memorial Library card at the Circulation desk. You must bring with you a photo indentification and proof of current address.

For children ages 0-13, a parent or guardian may obtain a library card for their child by providing a valid form of identification, proof of current address, and signing the registration form. Upon signing, the parent/guardian assumes responsibility for all materials and any fines incurred through the use of the child’s card.

For young people ages 14-7, may obtain a library card with their parent or guardian by presenting the appropriate identification.

Valid Forms of I.D.

This list is not limited; a photo ID is defined as an item containing photo of applicant with first and last name of applicant.

  • Child Safety Card
  • Military Identification Card
  • Passport Proof of Address
  • State Identification Card
  • Student Identification Card
  • Social Service Card
  • Valid Driver's License or driver’s permit

Valid Proof of Address

This list is not limited; proof of address is defined as an item containing an applicant’s current physical address. Proof of address documentation not on the list below must be dated within 4 weeks of application. (E-format is acceptable).

  • Bill (utility, medical)
  • Check book
  • Insurance Card
  • Lease Agreement
  • Pay stub
  • Posted Mail with name of applicant
  • Property Tax Receipt
  • Valid Driver's License or driver’s permit
  • Vehicle Registration Card (must be computer generated, handwritten not accepted)
  • Voter Registration Card
How do I access my library account?

You can access your library card online to view what you have checked out, renew items, place holds, pay for lost items, and more. To get started visit, ludlow.cwmars.org. In the right hand corner, you will see a button labeled "Sign In". Click on this and it will ask you for your library card number and your password/pin.  Your library card number is the long number on the back of your card. Your password/pin is set to your last name in all capital letters when you first register for a card. If you don't remember or know your password, please call us 413-583-3408 and we can help you. 

For more help, check out these help pages from CW MARS.

How many items can I check out?

You can have up to 50 items on your card at one time. The Hubbard Memorial Library has check out limits on some of our materials.

Music CDs

20

DVD – new

6

Total DVD / Blu Ray

10

DVD / Blu Ray boxed sets

2

LPs

2

Puppets

6

Video Games

2

Board Games/Activity Kits

3

eReaders

2

Digital Cameras / Camcorders / tripods

1

Museum Passes

1

How long can I have items checked out for?

Material Type

Loan Period

Number of Renewals

Adult New Fiction

2 weeks

1

Adult New Non-fiction

3 weeks

1

Children / Teen New Books

3 weeks

1

Books

3 weeks

1

Puppets, Puzzles, Flash Cards

3 weeks

1

Audiobooks

3 weeks

1

DVD

1 week

1

DVD (Series)

1 week

1

Music CDs

3 weeks

1

Magazines

1 week

1

Video Games

3 weeks

1

Board Games/Activity Kits

1 week

1

eReaders

1 week

1

Digital Camera

1 week

0

Camcorder

1 week

0

Telescope

3 days

0

Museum Passes

3 days

0

Library of Things items

1 week

0

Can I renew my items?

Materials are now automatically renewed. Most items will be renewed one time. You can call or check your library account online to see how many times your items will be renewed. Your receipt will also show the number of renewals available. Museum passes, the telescope, and Library of Things items may not be renewed. You will need to provide the barcode number of your library card for phone renewals. Long overdue materials that have reached billed status cannot be renewed.

Does the library charge late fees?

The Hubbard Memorial does not charge late fees for items except for Museum Passes. Museums passes that are late will be charged $5.00 every day ($25.00 max) until the item is returned.

What if my library card is lost or gets stolen?

If you have lost your library card, we can provide you with a new one. It will cost $1.00 to replace your library card. If you think your library card has been stolen, please call us at 413-583-3408

Why did my library card expire?

Every two years, your library card will expire and will require you to renew your card before you can use it. This is to make sure your contact information is up to date. To renew the card in person, a patron must present their library card; to renew over the phone, a patron must tell us their library card number. We will ask you to confirm your address, phone number, and email address.

Does the library have a fax machine?

Yes! The Hubbard Memorial Library has a self-serve fax machine. The fax machine will only accept credit or debit cards as payment. 

Faxing cost:

If you are faxing within the United States, it costs $1.75 for the first page and $1.00 for each additional page.

If you are faxing internationally, it costs $3.95 for the first page and $3.45 for each additional page.

The cost for faxing is correct as of April 4, 2024.

Can I print or make copies at the library?

You sure can! The Hubbard Memorial Library has two different ways for you to print. You can log into one of our public computers or you can send your print from a Wi-Fi enabled device. To send it from your Wi-Fi enabled device, please visit this site.  To learn more about our computers and printing, click here.

The library also has a self-serve copy machine. If you need assistance using it, a staff member can help you.

Cost for printing/copies:

Black and white is $0.15 per page/side

Color is $0.35 per page/side

Cost of printing and making copies is correct as of April 4, 2024.

How can I borrow a museum pass?

The Hubbard Memorial Library has a selection of passes to local museums and attractions. These passes cannot be reserved and are available on a first come, first serve basis. You can have the pass for 3 days. It cannot be renewed. The museum passe are available at the Circulation Desk. Please bring your library card with you to check out a museum pass.  You may call 413-583-3408x2 to ask about a passes availability. You can also click here to see what is available.  

What is a "Library of Things"?

A "Library of Things" is a collection of unconventional items that you can check out from the library. In our Library of Things, we have a camcoder, mobile hotspots, laptops, a rhinestone setter, speakers, and more. If you are interested in checking out a "thing", you can visit the Circulation Desk or the Youth Room. You can see a full list of items that we have right here. 

How can I reserve a meeting room?

To reserve a meeting room, you may either visit the Circulation Desk or call 413-583-3408x2.  Staff will let you know if the date and time you would like are availabe.  Before using the room, you must fill out a Meeting Room Reservation Form.

Please review our Meeting Room Policy to ensure you fit the requirements to use the room. As a reminder, all meetings held in our rooms are considered public meetings and shall be free and open to the public.

How can I exhibit my art or collection?

The Hubbard Memorial Library has a display case where local artists or collectors can display their wares. You can call the Reference Desk at 413-583-3408x114 to book the space. Items are displayed for one month.  The case measures 70 inches long by 42 inches high by 11 inches deep.

How can I sign up for events and classes?

The Hubbard Memorial has a variety of different events and classes for patrons of all ages. To see what we have going on please visit our events calendar here. Some events require you to sign up in advance.  You can either register online by clicking into the event or by calling the Circulation Desk at 413-583-3408x2. 

How can I sign up for the library newsletter?

The Hubbard Memorial Library has a weekly newsletter that is emailed on Wednesdays. Our newsletter is powered by Wowbrary. Our newsletter events happening in the coming week as well as the new materials we have added to our collection in the last week. Wowbrary does not sell your information and signing up will not result in spam emails.

Click here to sign up to receive our newsletter!